DMG MORI USA will conclude its relationship with Maruka, a distributor of DMG MORI machines in six states. The separation is effective Jan. 1, 2014. While the two companies will sustain an international relationship, each will pursue other opportunities within the United States.
DMG MORI USA customers affiliated with Maruka will now have direct access to DMG MORI USA for service, sales, parts, and customer service support. DMG MORI is currently adding staff and opening local facilities in Tampa, FL; Parsippany, N.J. Wichita, Kan.; Kansas City, Mo., and Tulsa, Ok.
“We accept full responsibility for all service and support needs, so you need only one number: 855.DMG.MORI (855.364.6674),” says DMG MORI USA President, Mark Mohr. “This number will connect you with our call center, parts ordering group and engineering support line. We hope this direct line of communication and streamlined procedure will improve turnaround time on all requests. “
Current customers have already been contacted about transferring their account information to DMG MORI USA. Any questions or concerns can be directed to DMG MORI USA at 855.364.6674.
DMG MORI is a leading global provider of machine tools, turning centers and lathes for customers in every industry. Through leading innovation, support and technology, DMG MORI helps customers create the most competitive manufacturing environments possible. DMG MORI USA is headquartered in Chicago, Ill., with offices in Boston, Mass.; Charlotte, N.C.; Cincinnati, Ohio; Dallas, Texas; Detroit, Mich.; and Los Angeles, Calif.; San Francisco, Calif.; and Seattle, Wash. DMG MORI has its first U.S. factory in Davis, Calif., producing selected machines for the U.S. market. Davis is also home to DMG MORI U.S. Research and Development hub, Digital Technology Laboratory.
Source: DMG MORI USA